In short: the first 7 days are free, and any website charge is refunded in full if you ask within 14 days.
01Free trial
Every membership starts with a 7-day free trial. Cancel before day 7 and you’re never charged.
02Bought on the website
Website memberships are billed by Paddle, our reseller. Any charge — the first one after your trial or a renewal — is refunded in full if you ask within 14 days of it. No reason needed.
- How to ask — find your order at paddle.net with your email and request a refund there, or write to us from the support page with the email you paid with.
- Where it goes — back to the payment method you used. Banks usually take 5 to 10 business days to show it.
- After that — the membership ends when the refund is made, and you won’t be charged again.
- After 14 days — charges usually aren’t refunded, but if something went wrong with the service, write to us and we’ll look at it.
03Cancelling
Cancel any time from the link in your Paddle receipt or at paddle.net. Your membership won’t renew, and you keep it until the end of the year you’ve paid for.
04Bought in the App Store
Memberships bought in the iPhone app are billed by Apple, and Apple handles their refunds; we can’t refund them for you. Ask at reportaproblem.apple.com. To cancel, go to Settings › Apple ID › Subscriptions on your iPhone, at least 24 hours before renewal.
05Your legal rights
Nothing here limits rights you have under consumer law where you live, such as the 14-day right of withdrawal in the EU and UK.